07745 107164 info@jpmglobal.co.uk

Frequently Asked Questions

Where can you ship to?

With our excellent logistics connections we can ship to any port in the world. Outside of Europe the port of arrival must have the capacity to handle shipping containers.

What are the minimum order quantities?

For sawn timber the minimum quantity is a 20’ FCL or a half-trailer load (c15-18m3) but for some regions the we prefer 40’ FCL’s or full trailer loads (c30-35m3)

Can I pre-inspect the stock before shipment?

Yes. We welcome inspections of any of our products at the point of origin or where they are prepared for shipment. For the Veneers and Specialist Teak we in fact recommend it.

Are the products on the website the only ones available?

No. The website shows the main ones we offer but we welcome any enquiry for timber related products that we may be able to source to order or if not available make recommendations for alternative options.

How long will delivery take?

Subject to order requirements we can ship stock promptly direct from source if the stock is ready. We can also provide forward shipments on a planned call-off basis to ensure timely arrival of stock.

Do your products come FSC® certified?

Many of our products do come with FSC® certification as standard – especially those of European origin. Where products are not FSC® then they meet a minimum requirement of legality and sustainability and all producers would have had to have given evidence of this.

Are the timbers kiln dried?

All our timber – with the exception of the specialist teak and Bangkirai decking – come kiln dried and ready to use on arrival.

Can you offer mixed containers of different species and product types?

Yes – we can arrange this with a number of our products. Where possible we will be flexible to customer needs and offer the most suitable option.